14-DAY RETURN POLICY

You have 14 calendar days from the date of delivery to request a return. The item must be shipped back to us within 14 days of the return being approved. Items received outside this window may not be accepted.

Most new, unused, and undamaged items are eligible for return. Used items may be returned if they arrive significantly different from the description, damaged, or non-functional. Items marked final sale, consumables, personal-care items, and opened media cannot be returned for safety and resale reasons.

Returned items must include all original parts, accessories, packaging, manuals, and tags. Items that are altered, heavily used, or missing components may receive a partial refund or be returned to you. We photograph and document every item before shipment.

Email us at hello@aceresellshop.com with your order number, the item name, and the reason for return. We will review the request within 1-2 business days and send return instructions, including the shipping address and return authorization.

Once the return is received and inspected, refunds are issued to the original payment method within 3-5 business days. Original shipping charges are not refunded unless the return is due to our error or a defective item. Return shipping costs are the buyer's responsibility unless we sent the wrong or damaged item.

We do not process direct exchanges. If you need a different size, color, or model, please return the original item and place a new order. Store credit may be offered at our discretion for items that cannot be returned to stock.

Call or text 405-650-6567 Monday through Friday, 9:00 AM – 5:00 PM Central. You can also email hello@aceresellshop.com or visit our Contact page.